Privacy Policy

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Privacy Policy

Effective Date: ---/---/2025

Last Updated: --/--/2025

This Privacy Policy (“Policy”) explains how FWTY a branch company operating under the name and style of Delimek Foods and Beverages LLP, a registered food company operating in India specifically West Bengal (“we,” “our,” or “us”), collects, uses, stores, discloses, and protects your personal information when you use our services, including our website, mobile application, and any other digital or telephonic means used for food delivery and takeout orders (“Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We collect the following categories of information to provide and improve our Services:

a. Personal Information:

• Name
• Phone number
• Email address
• Delivery address and GPS location
• Payment details (processed securely via third-party      gateways; we do not store card details)
• User account details (username, password, preferences)

b. Transactional Information:

• Order history, frequency, and preferences
• Delivery instructions
• Feedback and complaints

c. Technical & Device Information:

• IP address
• Browser type, operating system, and mobile device      identifiers
• App usage logs and cookies

d. Optional Information (with consent):

• Dietary preferences, allergies, and special food      requests
• Marketing and promotional preferences

2. Purpose of Data Collection

We collect and process personal data strictly for lawful and legitimate purposes, including:

• Processing and fulfilling food orders
• Managing delivery logistics and real-time tracking
• Communicating order updates, confirmations, and      customer support
• Improving our menu, quality, and service efficiency
• Sending marketing communications (only if you have opted in)
• Preventing fraud, unauthorised access, and ensuring      security
• Complying with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data based on:

• Your consent (for marketing, preferences, or location      tracking)
• Contractual necessity (to fulfil your orders)
• Legal obligations (food safety, tax, and      record-keeping laws)
• Legitimate interests (improving services, preventing      fraud)

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, your data may be shared with:

• Delivery partners and logistics providers for order fulfilment
• Payment gateways for secure payment processing
• Technology service providers (hosting, analytics, or      communication tools)
• Regulatory authorities, when required by law or in      response to lawful requests

All third parties are bound by strict confidentiality and data protection agreements.

5. Data Retention

Your data will be retained only for as long as necessary to fulfil the purposes outlined above or as required by law. Upon expiry or user request, we securely delete or anonymise personal data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website and app performance
• Analyse user behaviour and order patterns
• Remember preferences for faster checkouts

You may disable cookies through browser settings, but certain features of our Services may not function properly as a result.

7. Data Security

We implement industry-standard security practices to protect personal data from unauthorised access, loss, misuse, or alteration, including:

• SSL/TLS encryption for online transactions
• Secure server infrastructure
• Access control and data minimisation
• Regular audits and vulnerability assessments

Our practices comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

8. Your Rights

You have the following rights regarding your personal data:

• Access and review: Request access to your personal information.
• Correction: Request correction of inaccurate or outdated data.
• Withdrawal of consent: Opt out of marketing communications or data processing (except where required by law).
• Deletion: Request deletion of your personal data,      subject to legal and contractual obligations.

9. Third-Party Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of such third-party services.

10. Children’s Privacy

Our Services are not intended for children below 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technological, or operational changes. The updated Policy will be posted on our website/app with a revised “Effective Date.” Continued use of our Services constitutes acceptance of the updated terms.

12. Grievance Redressal & Contact Information

In compliance with Rule 5(9) of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer:

Grievance Officer: 

Email: 

Phone: 

Address: 

Working Hours: 

All grievances shall be acknowledged within 24 hours and resolved within 15 working days.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts located at Barasat District Judges’ Court Jurisdiction and the High Court Judicature at Calcutta.